DIGITALLY TRANSFORMING EXPERIENCES ONE TRANSACTION AT A TIME
Impress your clients by offering them our innovative and data-driven solutions.
Watch for our new client journey communications!
* ”Industry average” is based on the average email open rate cited in the Gartner Digital IQ: Email Benchmarks 2021 report as of Oct. 26, 2021 and is specific to Financial Services.
TAILOR-MADE TO UPDATE AND EDUCATE
By leveraging our industry experience, advanced technology, robust data and user feedback to build the new client journey, we make continual enhancements to ensure the delivery of a superior client experience.
KEEPING YOU AND YOUR CLIENTS ALIGNED, INFORMED AND ASSURED
You’ll always have visibility into the updates your clients receive, ensuring a seamless closing experience for everyone.
New Client Journey,
Better Closing Experience
THE RIGHT INFORMATION, TO ALL THE RIGHT PARTIES
We’ve reimagined the client journey with automated communications and a secure portal to deliver the information you and your borrowers need at key steps in the process. We provide answers at the right time, so you don’t get bogged down with questions at the wrong time, ensuring an on-time and stress-free closing for everyone.
MAXIMIZING CONFIDENCE AND EASE, MINIMIZING QUESTIONS AND UNCERTAINTY
Links to informational resources that help your clients understand the process.
A secure portal that allows your clients to easily complete tasks or upload documents to keep the process moving.
Simple-to-understand instructions to set expectations and prepare your clients for their closing.
Automated messages that guide your clients’ closing journey from start to finish.
SMS communications that supplement our automated emails, ensuring your clients never miss important information.
From June through September this year,
we delivered more than 2 million communications to borrowers and the real estate professionals who support them.
Our metrics show the new client journey messages are hugely successful, reducing inbound emails and calls to client support teams by 20 percent!
We’ve added SMS communications to supplement our automated emails, ensuring your clients never miss important information.
A series of automated messages lets you and your clients know what’s needed, when – and why.
A series of automated messages lets you and your clients know what’s needed, when – and why.
communications monthly to buyers, sellers, refinancers and the professionals who support them.
1
MILLION+
than the industry average for our email engagement.*
169
%
BETTER
of inbound emails and calls to client support teams.
REDUCTION
%
20
FEWER QUESTIONS = A BETTER EXPERIENCE
According to our data for communications sent from June – September of 2021, the new client journey is hugely impactful in getting the needed information to your clients, and reducing the noise for you.
FEWER QUESTIONS = A BETTER EXPERIENCE
According to our data for communications sent from June – September of 2021, the new client journey is hugely impactful in getting the needed information to your clients, and reducing the noise for you.
Your feedback will help us continue creating a better experience for you and your clients! You can share your thoughts with us at ClientJourney@amrock.com.
GET UPDATES WHEN
AND WHERE YOU NEED THEM
We want to make sure you can receive timely updates on your Amrock transaction so you can be informed of every step of your clients’ journeys. Use the tips below to ensure you can receive our emails.
GET UPDATES WHEN
AND WHERE YOU
NEED THEM
We want to make sure you can receive updates on your Amrock transaction so you can be informed of every step of your clients’ journey. Use the tips below to ensure you can receive our emails.
A secure portal where you and your clients can check the order status and complete tasks to keep your order moving forward.
TESTIMONIAL
"The new emails going out to the consumers has been helpful. It gives credibility to Amrock so the clients’ are not asking me if it’s legit."
— Joseph Flannery, San Francisco
